Frequently Asked Questions

1. How long are shipping times?

Your Products will ship within one to five days of you placing an order, and then take 10 to 20 days to reach your doorstep.

2. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send alon a pic, and we'll give your money back in full.

3. Can i cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there's an issue with your order-- if it's the wrong size, wrong colour, defective, or otherwise not exactly what you wanted-- then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you new one.